Terms & Conditions

Thank you for your interest to visit the Museum of Illusions Kuala Lumpur. Museum of Illusions is a registered trademark. We have taken all possible efforts to make this website functional, comprehensible, and extremely secure. But, prior to making a definite purchase of Museum of Illusions tickets, we advise you to read carefully and understand clearly the following terms and conditions. Please note that when we refer to the Museum of Illusions, this automatically covers its owners, agents, affiliates, and employees.

Tickets Online Purchase Policy

The following policies apply to your purchase of tickets through (website) and are subject to our Terms & Conditions, which are incorporated by this reference. Our goal is to make your purchasing experience as simple and convenient as possible so that we can get you on your way to the museum as smoothly as possible. The following policies are designed to ensure your satisfaction and understanding of the purchase process.

Currency: All ticket prices are stated in Malaysian Ringgit. All purchases are made in Malaysian Ringgit. (Your bank might charge you for currency conversion if you are buying from a country other than Malaysia.)

Payment Methods: Tickets can be purchased online using valid Visa or MasterCard credit/debit cards, and American Express, or online bank transfer only. Your bank might charge you an additional amount if you are using an international credit card.

Credit Cards Information: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any party.

Order Confirmation: Once you have confirmed your order of tickets, you will receive an email with an Order Number and Invoice. You will have 10 minutes to submit your payment through the online payment system or your order will be automatically canceled, and you will need to start again. Once you have submitted payment information online and your ticket purchase is successful, you will see a Payment Status page online. You will also receive an Order Confirmation with your e-tickets attached via email to the email address inbox you supply on the online booking form. If you do not find your Order Confirmation with your e-tickets in your inbox please check your Spam/Junk folder. To avoid our emails being seen as junk, please add our “From” address to your Address Book.

The information contained on your Order Confirmation and e-tickets is important and you should keep it safely. Your e-tickets contain a unique QR code which should be quoted in any correspondence and it will be required for you to gain entry into the Museum or collect your physical tickets when they become available.

If you do not receive an Order Confirmation with e-tickets (in the form of an Order Confirmation page or email) after submitting payment information (but especially if you experience an error message or service interruption after submitting payment information), it is your responsibility to confirm with (www.museumofillusions.my) on the following email address ([email protected]) that your order has been placed. If it has, we will ensure you get your Order Confirmation with your e-tickets. If we confirm that the order was not placed, you may safely reorder online.

Return and Refunds: As a condition of sale, tickets are not refundable, and cannot be returned or exchanged for any reason. By making your purchase, you agree to this condition. Once you have your tickets, keep them safe. The above condition of sale means that lost, stolen, damaged or destroyed tickets cannot be replaced or refunded and you may not gain admittance to the Museum. Defected games and merchandise may be returned within 3 business days of the purchase date for exchange of the same good. The items must be in original condition (unopened), with all tags and a receipt. No exchange or refund is applicable for sale items.

Disputes: Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Malaysia.

Child Annual Pass Terms & Conditions

Unlimited entry to the Museum of Illusions Kuala Lumpur for children aged 5 to 15. One Annual Pass is eligible for one child.

Validity: The pass remains active for 12 months from the date of purchase and is limited to one entry per day.

Cost & Benefits:

Price: RM99 per pass, available exclusively at the MOIKL front counter.

Enjoy a 10% discount on birthday party events hosted at MOIKL.

Receive a 30% discount for a parent accompanying the child.

New pass holders receive an exciting welcome gift pack.

Refunds and Cancellations:

The annual pass is non-refundable.

Rules and Regulations:

Annual Pass holders MUST present original NRIC/MyKid/I-Card/Multiple Entry Visa/Single Entry Visa for verification purposes during entry.

The pass is non-transferable and only valid for the registered holder.

Children must be accompanied by at least one parent/guardian.

Each child can only purchase one annual pass.

Annual Pass is NOT applicable for a travel agent and tour services. Only for personal use.

Lost card(s) will be charged a fee of RM50 per card.

No entry will be allowed if the physical card is not produced for admission.

The Management reserves the right to close the Museum of Illusions Kuala Lumpur, cancel events and activities and operation hours without prior notice.